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Business as Unusual

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The huge changes thrust upon us almost overnight, means there has been very little warning or preparation for the “new normal” of working from home and how our people react.

For some, remote working can provide space for creativeness and innovation, which in turn impacts positively on output and the building of trust with our colleagues.  However, it can also lead to feelings of isolation and low morale if left unchecked.



Working remotely requires a certain personality type to keep focused and productive.  The McQuaig tools identify the traits employees have, allowing you to provide the relevant support to enable continued success when working in a remote environment.  Some will find it easier than others so additional coaching may be required, and more frequent communication can help to keep the work on track.

The Word Survey is incredibly powerful in helping managers to better understand their established teams when suddenly faced with change, such as we are experiencing now.  It gives leaders and their teams the insights they need to make behavioural adjustments and support each other through uncertain times.

Understanding morale in remote workers

McQuaig assessments are crucial in understanding whether an employee has high or low morale, and how their temperament and behaviour can be affected by change.  They provide real insight into behaviours and traits and:

  • Give an accurate indication of a person’s behavioural preferences
  • Show individual strengths and their subsequent value to your business
  • Reveal preferred communication styles and how these could be adapted for greater effect

The Word Survey measures core personality traits as well as how an employee behaves in their current role.  Analysis between the two shows the adjustments that person is making at work.  It can help you to recognise what you need to put in place to ensure their productivity and that of their team does not decrease despite any changes in working circumstances.

Working from home, resilience and motivation

Profiling employees enables you and them to understand and manage their own emotions and how they might interpret and deal with the emotions of others.  This is particularly valuable for teams working remotely, where good communication really is key.  Remember that when you don’t see colleagues face-to-face, you can’t pick up on behavioural triggers such as their expressions, tone of voice or levels of attention, so email and phone communication on their own can lead to misinterpretation.

Knowing what motivates and engages each team member is vital in determining their levels of resilience, and how focused and effective they are even when they find themselves working remotely from home.  Understanding an employee’s adaptability and attitude towards a work-life balance and appreciating how they derive meaning from the work they undertake, will help you to identify how easily they can endure challenges and bounce back from them.  You can also gauge how committed they are to performing at their optimum level in different circumstances.